Roseann Spitznagel Jim Wetzel And Mike Ciancibello 2 25 15

Brief Introductions:

Roseann Spitznagel

  • Graduated from JCU in 1995
    • BS Computer Science
  • 20 years of IT experience working in the Finance, Healthcare, and Consulting industries
  • Started at the Cleveland Clinic in 2007
    • Responsible for Software Development, RIS (Radiology Information System), Project Management, and Training & Education groups.

Jim Wetzel

  • Graduated from JCU in 2001
    • BS Computer Science
  • Worked for National City Bank for 7 years
    • Lead developer/Application Architect for Branch/Call Center Systems
  • Started at the Cleveland Clinic in 2008
    • Responsible for Ancillary Imaging applications & Imaging Business Intelligence

Mike Ciancibello

  • Graduated from JCU in 2014
    • BS Computer Science
  • Worked for American Greetings
    • 2 consecutive summer internships
    • Web/Mobile Development
  • Started at Cleveland Clinic in 2014
    • Responsible for Ancillary Imaging application & Imaging Business Intelligence

Summary of Presentation:

First and foremost, create good relationships and frequently interact with users of your applications. They will teach you more than anyone else about how to improve it and what needs tweeking/removing/etc. The Imaging Data Manager project was a prime example of this. As Jim and Mike worked with the users that were doing the data entry using the application, they not only got direct feedback from the users, but got to watch firsthand how the users were interacting with the system in ways that they could not have foreseen. As these interactions continued, Jim and Mike could continue to improve and test new ideas that they had for the application.

Along the same lines, making sure that you understand the lingo and jargon that your users consistently use is sometimes just as important as knowing the technical jargon that goes along with being a developer. If you can't understand what users are really asking for then no amount of technical expertise will make up for that. It's equally important to also be able to tone down the technical jargon when talking to users/clients so that they can understand your intentions as best as possible. Communication is key!